100% satisfaction is our goal. If your order is not to your liking, please contact us. Customer feedback and suggestions are always welcome. Refunds and replacements will be made on a case-by-case basis. If you wish to return a non-personalized item, we will refund the cost of the item and any sales tax. We are not able to refund shipping charges.
Manufacturing Defect - If there is a manufacturing error or product defect, please contact us for an immediate replacement or refund.
Personalization Errors - Yes, mistakes do happen...
- if the error was ours, and the product received was not as ordered, please contact us for an immediate replacement or refund.
- if the error was due to your mistake when the order was placed, please contact us for a replacement with a 40% discount plus shipping. We ask during the order entry process that all information be verified for accuracy.
DO NOT RETURN ANY ITEM WITHOUT A RETURN AUTHORIZATION #